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Help & Support

Need help with your order? We've tried to answer all of your questions below.  
 
How Do I Place an Order?
Delivery Options & Timeframes
Returns & Refunds

If there's anything we haven't covered, please contact us and we'd be happy to assist.  we've 

How Do I Place an Order?

How to place order

1

Add Items to
Enquire Now

To add items to your cart, simply choose the quantity required and click 'Enquire Now'. 

Once you're ready to finalise your order, click on the 'View Cart' trolley icon and click 'Checkout'. 

Feel free to add in any notes and one of our team will review this in the next step. 

 

2

One of Our Friendly Orders Team Will Be in Touch

Once you've submitted your order, one of our friendly team will be in touch within 1-2 Business Days to check stock, confirm quantities and delivery/pick-up options and take payment. 

Payment Methods

Please note we accept the following payment methods:
 

  • Bank Transfer

  • Credit Card: Visa, MasterCard
     

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3

We'll Contact You to Arrange Delivery

Following confirmation of payment, one of our delivery coordinators will be in contact to confirm delivery or arrange pick-up from our warehouse.

Please scroll down to our 'Delivery' section for our current delivery methods and timeframes. 
 

Delivery Options & Timeframes

Delivery Options

1

Arrange Delivery

Gold Coast & Brisbane  

We operate exclusively within South East Queensland, offering a flat-rate delivery fee of $50 (inc. GST) for orders within the Gold Coast and Brisbane areas. Delivery is arranged after order confirmation and, where possible, will be completed within two business days following payment.

Delivery Outside Gold Coast & Brisbane within QLD

If you're located outside the Gold Coast or Brisbane but still within South East Queensland, we’re happy to deliver. Upon order confirmation, we’ll provide a custom delivery quote based on your location. Delivery will be arranged and typically completed within two business days of payment.

Please Note

We do not deliver outside of South East Queensland. 

Delivery Strictly To SEQ QLD Only

Important Notes (ACL Compliance)
 

  • We do not deliver outside of South East Queensland.
     

  • All goods and services provided are covered by Australian Consumer Law guarantees, including:

    • Products must be of acceptable quality, match descriptions, and be fit for purpose.

    • Services must be delivered with due care and skill, and within a reasonable timeframe.
       

  • Customers are entitled to a repair, replacement, or refund if goods are faulty, unsafe, or do not meet the stated guarantees 

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Returns & Refunds

Our Refund &
Return Policy

At Harvey Norman Commercial Queensland we want our customers to be completely satisfied with their purchase. Therefore, we recommend you read our Refund and Return policy below before making a purchase. 

We also advise you to immediately inspect any goods that we deliver or that you collect from our warehouse to ensure the goods are of acceptable quality and match the description we have provided. 


 




Please choose carefully; we will not provide refunds if you have changed your mind, made a wrong selection, or found the goods cheaper elsewhere. We recommend that you carefully review items before adding them to your shopping cart and making payment for your order.

 

Change of Mind 

Goods Damaged in Transit

If any goods arrive damaged, please get in touch with our customer care team as soon as possible via the 'Contact Us' tab above or by clicking here.Your request will be reviewed by one of our team members, who will contact you to replace the goods (wherever possible). Please note all damaged goods must be returned in the condition you received them with all original packaging, accessories, and/or manuals. 

Refunds and Returns


Please note that all sales are final, and refunds will only be issued in cases where items are defective or do not match the sample or description, as outlined under Australian Consumer Law. If you have any questions or concerns, please feel free to contact us. please here. 

Returns&Refunds
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